Heat Pump Repair

A heat pump handles both heating and cooling, so when it fails you lose both. Zenith troubleshoots heat pumps and their controls, defrost systems and backup heat.

Signs You Need Heat Pump Repair

  • Not heating or cooling properly
  • Heavy ice that doesn't clear on the outdoor unit
  • Running constantly without reaching temperature
  • Auxiliary or emergency heat running all the time
  • Unusual noises from the outdoor unit

Our Heat Pump Repair Process

  1. Check thermostat settings and controls
  2. Inspect the outdoor unit, coil and defrost operation
  3. Test refrigerant performance and electrical components
  4. Explain repair options and pricing
  5. Repair and test in both heating and cooling modes

Why Choose Zenith?

Diagnosis before recommendations

We find the actual cause — with a camera or test equipment when needed — before suggesting a repair.

Options and pricing up front

You'll hear your options and the price before any work begins, so there are no surprises.

Plumbing and HVAC under one roof

Drains, sewer lines, water heaters, furnaces and AC — one team that knows your whole home.

Respect for your home

Shoe covers, protected work areas and a clean jobsite when we're done.

Heat Pump Repair Service Areas

Zenith provides heat pump repair across the Denver metro and Front Range, including:

Frequently Asked Questions

Is it normal for my heat pump to frost up?

Light frost in cold weather is normal, and the unit runs a defrost cycle to clear it. Thick ice that stays is not normal and should be checked.

Why is my auxiliary heat always on?

It can be normal in very cold weather, but if it runs constantly in mild weather, it may point to a heat pump, refrigerant or thermostat problem.

Related Services

Need heat pump repair?

Tell us what's going on and we'll schedule a time that works for you.